At Loroix, customer satisfaction is our top priority. In alignment with Belgian regulations, we offer a 15-day window starting from the purchase date to initiate a return. Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please allow some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us.

Yes, all sales are final. We do not accept returns for refunds, credits, or exchanges. Please ensure that you have carefully reviewed all information in your order, including your billing and shipping address, email, and telephone number before finalizing your purchase.

Due to the unique and personalized nature of our artworks, they are not covered by the conventional right of withdrawal. Each piece is crafted with great care and often tailored according to specific specifications or with a clear personal touch, making them ineligible for return under standard right of withdrawal regulations.

If your order arrives damaged, please contact us immediately with photos and a detailed description of the damage. We will assess the situation and work with you to resolve the issue as quickly as possible, ensuring your satisfaction with our service and product.

The delivery time is 8 to 10 working days depending on your location.