Refund policy

Returns & Refunds

At Loroix, customer satisfaction is our top priority. In alignment with Belgian regulations, we offer a 15-day window, starting from the purchase date.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at …

We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, e-mail and telephone number.

Right of Withdrawal and Returns

When purchasing art from Loroix, special conditions apply. As our art are unique artworks, crafted with great care and tailored according to specifications or with a clear personal touch, they are not covered by the conventional right of withdrawal. Additionally, due to the delicate nature of our paintings which often contain recycled glass details, there is an increased risk of damage when returning.

We value our relationship with you as a customer and always strive for you to be satisfied with your purchase. Therefore, we recommend that you carefully read the product description and contact our customer service with any questions before purchasing.

By completing your purchase on Smashedbottles website, you confirm that you have read and understood our terms regarding the right of withdrawal.

Return Shipping Costs

Please be aware that if you choose to return an item to Loroix, the cost of return shipping is the responsibility of the customer. Ensure that your return is securely packaged, as Loroix will not be responsible for any damage incurred during transit. Before initiating a return, we recommend reaching out to our client service for guidance and to address any concerns.